![]() ![]() ![]() Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead. That said, I will have someone follow-up on this to ensure you've been helped, If you feel I was helpful, simply click on Accept as Solution to help the community grow, This should resolve the issue you are facing. Click on Update and Security and check for updates to get the new audio driver for your computer.Once done, click on Action and Scan for hardware changes twice in the device manager.Make sure to delete the driver if prompted during the uninstall process.Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.Once done, click on View and select Devices by connection on the Device manager.Delete the drivers if prompted during the uninstall process.Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there.To find the audio drivers installed on your computer.Expand “Sound, Video and Game controllers” or under “other devices” in Device manager.HP and Intel are working together to provide a fix at the earliest.Īs a workaround, request you open device manager by doing a right-click on the Windows button/menu. Some of our computers were affected with this issue due to an update from Intel. If yes and the issue persists, please try the below steps: Have you attempted to install all available windows updates after 1809? We'll be with you until it's all sorted & beyond! ![]()
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